Report a Complaint
Informal Complaints
Often, issues or complaints can be resolved informally between the complainant and the charter school, and do not need to involve the formal complaint process described below. Where appropriate, you may wish to use this more informal approach, which may result in a more timely resolution of the issue and which is also suited to dealing with issues that do not involve a violation of the charter or law. Even issues involving a violation of the law or charter may be resolved informally and you may wish to use this avenue before making a formal complaint. (though the School cannot require you to do so and using any informal route does not prevent you from using the formal complaint process later). To file an informal complaint please submit an informal complaint form (Attached as Addendum A) to the Main Office, Info@reacschool.com and the school will arrange a time and date for you to meet and discuss your issue(s) with the appropriate parties.
If your complaint remains unresolved, or if you would like to file a formal complaint please follow the steps described below. Please note if the child is a student with a disability and you have an unresolved special education issue you may call 311 and request to speak to the Special Education Call Center. The Special Education Call Center staff will work with you to resolve your issue.
Addendum A: Informal Complaint Form
Formal Complaints
Complaints can be filed with the REACS School Board of Trustees and/or the authorizer.
Section 2855 (4) of the NYS Charter Schools Act provides a formal complaint process for use by individuals (including parents) or groups who believe that a charter school has violated a term of its charter, a provision of the NYS Charter Schools Act, or any other provision of law relating to the management or operation of the charter school. That process requires that the complaint be brought first to the School’s Board of Trustees (or its designee as described in the School’s Complaint/Grievance Policy). Rochdale Early Advantage Charter School is required to provide a copy of the School’s Complaint/Grievance Policy upon request. To submit a complaint to the board of trustees you must complete and submit a formal complaint form (Attached as Addendum B) to board member and CEO, Dr. Rice: c.rice@reacschool.com and board member C. Williams: C.Williams@reacschool.com.
If, after making your complaint to the School’s Board of Trustees, you believe that the Board of Trustees has not adequately addressed your complaint, or if, after a reasonable period of time, the Board of Trustees or its designee does not respond to your complaint in writing - or does not respond within the time that the School provides in its formal complaint/grievance policy - you then have the right to bring your complaint to the entity that authorized the charter school. Rochdale Early Advantage Charter School is authorized by the Chancellor of the New York City Department of Education. A link to the NYCDOE complaint procedure is provided herein: https://www.schools.nyc.gov/school-life/school-environment/get-help/parent-complaints-and-appeals