Support & Guidance

Report a Complaint

REACS provides families and community members with a clear process for sharing concerns, seeking resolution, and requesting additional review when necessary.

Complaint pathways

Both processes are available to families. Using the informal process first does not prevent anyone from filing a formal complaint later.

Option 1

Informal Complaints

A direct and collaborative approach for concerns that may be resolved with the school.

Often, issues or complaints can be resolved informally between the complainant and the charter school without immediately beginning the formal complaint process.

Where appropriate, families may choose this approach because it can result in a more timely resolution. It may be especially suitable for issues that do not involve a violation of the charter or law.

Even when a concern may involve the law or charter, an informal resolution may still be attempted. However, REACS cannot require anyone to use this process, and choosing it does not prevent a complainant from filing a formal complaint later.

To submit an informal complaint: complete Addendum A and send it to the Main Office at . The school will arrange a date and time to discuss the concern with the appropriate parties.

If the concern remains unresolved, the formal complaint process below remains available.

For unresolved special education concerns involving a student with a disability, call 311 and request the Special Education Call Center.
Addendum A: Informal Form
Option 2

Formal Complaints

A structured process involving the REACS Board of Trustees and, when necessary, the school authorizer.

Complaints may be filed with the REACS Board of Trustees and/or the school’s authorizer.

Section 2855(4) of the New York State Charter Schools Act provides a formal complaint process for individuals or groups who believe a charter school has violated its charter, the Charter Schools Act, or another law related to the school’s management or operation.

A formal complaint must first be brought to the School’s Board of Trustees or its designee, as described in the School’s Complaint/Grievance Policy.
1

Complete the formal complaint form provided as Addendum B.

2

Submit the complaint to the REACS Board of Trustees.

3

Allow the Board or its designee to review and respond in writing.

4

If unresolved, submit the complaint to the school’s authorizer.

Dr. C. Rice c.rice@reacschool.com
Board Member C. Williams C.Williams@reacschool.com

If the Board of Trustees does not adequately address the complaint, does not respond in writing, or does not respond within the timeframe stated in the school policy, the complaint may then be brought to the entity that authorized REACS.

REACS is authorized by the Chancellor of the New York City Department of Education.

Addendum B: Formal Form NYCDOE Complaint Procedure

Need help deciding?

An informal concern may often be resolved more quickly through a direct conversation. A formal complaint provides a documented review process when additional action or oversight is required.